Privacy Policy

ONSO LLC · Effective date: October 29, 2026

This Privacy Policy applies to ONSO LLC ("ONSO," "we," "us," or "our"), which does business under the names Onso and Onso Marketing, and to our website https://onsomarketing.com. It explains what information we collect, how we use it, and how we handle text messaging (SMS) data.

Important notice regarding text messaging data

1. Information we collect

Personal information you give us

• Your name, email address and mobile phone number, for example when you start a conversation in the chat widget on our website.
• Your business name, your role, and your answers to the questions in our "Book a call" form.
• Billing details, only for clients who have signed an agreement with us.
• Records of your consent to receive messages, including the date and time and the channel (SMS, email).

Information collected automatically

• IP address, browser type and device information.
• How you use our website, such as the pages you visit.
• Cookies and similar technologies (see section 7).

Communications

• Records of your inquiries, requests and conversations with us.
• Meeting and appointment details and preferences.

We do not ask for, and do not want, patient records or any health information. Please do not send it to us.

2. How we use your information

• To respond to your inquiries and provide our services.
• To schedule and confirm calls and meetings.
• To send you the text messages you have agreed to receive (see section 3).
• To send you information about our services, only where you have agreed to receive it.
• To operate, secure and improve our website, and to prevent fraud.
• To keep records of your communication preferences and consent.

3. SMS messaging

How you opt in

You can opt in to text messages from ONSO LLC through the chat widget on https://onsomarketing.com. The widget has two separate checkboxes, and neither is pre-selected:

• Customer care messages: replies to your inquiry, meeting and appointment coordination, and follow-ups about your request.
• Marketing messages: news about our services, offers, and event announcements.

You can agree to either one, both, or neither. Consent is not a condition of purchase. You will only receive the type of messages you have agreed to, and we keep timestamped records of each opt-in.

Opting out

You can cancel text messages at any time by replying STOP. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again. Opt-out requests are processed promptly.

Help

Reply HELP for assistance, or contact us at business@onsomarketing.com or +971 50 978 9292.

Frequency, rates and carriers

• Message frequency varies based on your interactions with us.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported on most major U.S. carriers.

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

The full terms of our SMS program are in our Terms of Service.

4. How we share information

We do not sell, rent or trade personal information. We share information only as follows:

Service providers

• Companies that run parts of our business for us, such as our customer relationship and messaging platform (HighLevel / LeadConnector), our scheduling tool (Cal.com), and our website hosting (Vercel).
• SMS aggregators and providers, only to deliver the messages you have agreed to receive.
• Our service providers may use your information only to provide their services to us and must keep it confidential and secure.

Legal requirements

• If required by law or legal process, or to protect our rights.
• In response to valid requests from law enforcement or courts.

Business transfers

• As part of a merger, acquisition or sale of assets. Your information would remain protected under this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. How long we keep information

We keep inquiry records for as long as there is a realistic prospect of working together, and for up to two years after our last contact, unless the law requires us to keep them longer. Consent and opt-out records may be kept longer so that we can show we respected your choices. You can ask us to delete your information sooner (see section 8).

6. Data security

We use reasonable administrative, technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls on the systems that hold it. No method of transmission over the internet or of electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Cookies and similar technologies

Our website and the chat widget use cookies and similar technologies to work properly and to understand how the site is used. You can set your browser to refuse cookies or to tell you when a cookie is being sent. Some parts of the site, such as the chat widget, may not work without them.

8. Your rights and choices

• Ask what personal information we hold about you, and ask us to correct or delete it.
• Stop text messages at any time by replying STOP.
• Stop marketing emails by using the unsubscribe link in the email, or by emailing us.
• Withdraw your consent to future communications at any time.

To make a request, email business@onsomarketing.com. Depending on where you live, you may have additional rights under local law; we will honor them as required.

9. Children

Our website and services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

10. Third-party links

Our website may link to sites we do not operate. We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us: